12/14/2023 0 Comments Total wine and more columbia scLiquid Culture was charged on the same day in August for allegedly violating a rule calling for beer and wine to be delivered to licensed premises by a wholesaler. These accusations are similar to the ones from 2014 and include allegedly violating the three-tier law, failing to purchase alcohol from a wholesaler, and buying alcohol for their exclusive use. Documents from the Department of Revenue show that on August 17, 2020, the agency cited the chain’s locations in Charleston, Columbia, Greenville, and Myrtle Beach. Six years later, Total Wine & More stores are facing new violations from the state. Liquid Culture also agreed to not purchase alcohol for the exclusive use of any retailer. The Department of Revenue even threatened to revoke Liquid Culture’s wholesale liquor license for their alleged 2014 violations, but documents show Liquid Culture agreed to pay a $1,000 fine to the Department of Revenue and the case was dismissed. Agents also alleged that the company failed to give quality discounts to all retailers. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Documents show that Liquid Culture was accused by SLED in 2014 of solely selling alcohol to Total Wine & More, instead of to all retailers. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Buy online for home delivery or pick up in our store near you in Columbia, SC. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Shop wines, spirits and beers at the best prices, selection and service. The 3 email screenshots are attachedīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have also called the customer service number on 3 occasions, sitting on hold for an hour each time but never connected with anyone. We would really like our money back, it is absolutely wild that no one at the store even called us back about this. All of this leads me to believe the crime was committed by a person or people who work there. Also - my name is not common and if IDs were checked by the employee, then it would be obvious that it was fraud. We reported to ****, and they are investigating - but they shouldn't have to if there is a tape of the interaction. I wrote emails to customer service, media relations and posted on **** and *********. She sounded alarmed, said she would check the tape and call me right back. I immediately called the local Columbia SC store and spoke to manager. I am on Mountain time, so I didn't see these emails until it was too late. 3 - 35 minutes later - "Your order has been picked up" standard email following a pick up order - Again, a very quick turnaround. Most orders I make (smaller than this one) take several hours, sometimes the next day. I am a frequent customer of my local Total Wine store in Phoenix and Scottsdale. Bottom of email indicates the order was under my name ***************************** and charged to my husband's **** card (***************************)2 - 44 minutes later - "Your order is ready for pickup" standard email following up from the order - This is a quick turnaround considering the large order. A large order that, in my opinion, should be a red flag. I do not live in SC nor do I have any connection to the state whatsoever. Total Wine & More Rancho Cucamonga, CA Set As My Store View Nearby Stores Store. On the morning of Saturday July 9, I opened up my email *************************** to find three notifications from Total Wine:1 - Thank you for your order (*********) - an order I did not make - indicating a pickup window of 11:00-1:00 at a store in Columbia SC.
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